Coffee Garden

hey! i walked into a litte janky coffee house on 16th street called the 16th street cafe and was amazed! Patty who was working in the morning at coffee garden is now an owner at the 16th street cafe formally the javalounge. I was so excited when she remembered who i was. she asked how my family was and remembered the last conversation we had. I went into the coffee garden everyday just to see her and when she left i stopped going in. she made the place. I will now always be a loyal customer at any coffee house she is at. Patty you rock! by the way. Michael is a terrible owner. he treats customers like its an inconvenience to say hello to him. the coffee sucks and the service sucks. its not like it once was. to bad.  go to the 16th street cafe if you want good service good coffee and Patty!

When so many companies are going out of business you would think that the few that are still going want to have great if not perfect customer service.

This morning I called and spoke with Stacy-she didn't say a proper intro so I didn't even know if it was the Coffee Garden. I had to ask!! I then ask her if there is a band playing tonight at 7 there-she said no right away. I asked if she was sure and she THEN said let me check(shouldn't she have checked first); she came back and told me no there was a quartet at 4. I then stated that the band I was interested in seeing has that they are playing at seven. She then told me to hold on and she came back and stated yes there is a band at seven. What!  First it was no, then a quartet then now finally a band. Maybe she hadn't had her coffee for the day.

I ask her to pass a message to who ever handles the website calender because it doesn't show anything for tonight. She stated I should call and Talk to MIke(the owner)- I asked her couldn't she just pass the message that it should be updated. She then said okay and h/u. WOW...service to die for. I love the band and so do my friends but I dislike poor service. I called back and got the # and name of the manager.

I email the manager and give him the above info.

I get a call on my back line which is weird. Guess who it is Mike Madsen the owner. The first statement out of his mouth to me was 'I heard you were rude to my employee'...I laughed asking what is this in regards to. He stated she was the owner and his employee the "GREAT" Stacy had given him a message which I never left with her. She told him quite a different story as usual with difficult employees. Needless to say he told me that yes she should have checked before telling me two wrong answers which would have saved so much time but I guess he may pay her for time wasted. Where can I get a job like that?

Nothing was resolved. And now seeing as I was attacked verbally over the phone for doing nothing wrong but inquiring about who was playing. Mike should learn some customer service skills you don't attack potential patrons just because of what an employee says. At this point with the economy like it is you would think he would have asked me what was the issue before accusing me of being rude. I'm sorry in the business world I THOUGHT customer service was important.

I don't know what happened between Patti (who was there in the morning) and the owner but whatever it was that happened I'm very sorry she is not there anymore. I loved going there in the morning because she was there. And I am positive I am not the only one who felt that way. She knew the name of most people that came in and had a little conversation with everyone. I have noticed the few times that I've been there since she left that there are not as many people there in the a.m. now. Too bad. The owner would do well to make up with her and rehire her and be happy she is there.

that's about it.  For a low expectation cup of coffee, perhaps a mediocre snack and some brief interaction with distracted employees, this is your place.  I went here with a friend and we absolutely loved the garden.  Period. 

I'm going to try again after reading the reviews before mine.  Maybe it was just a bad day.  Those people that totally care about my business, comfort and happiness must have had the day off.